A year after launching its successful Zimbabwe Money Transfer service, FNB has added an additional affordable cross border service, this time to Mozambique. This service is available to qualifying FNB customers in SA to send money to residents in Mozambique instantly, through its Cellphone and Online Banking channels.

FNB-Logo

“We have seen with the FNB Zimbabwe Money Transfer service that there is a real need for a remittance service that is readily accessible,” says Leonora van der Plas, Head of Cross-border Remittances at FNB. “People don’t always have the time or money to travel to the bank during working hours and often need to send money home at short notice.”

Launched a year ago, FNB has seen a 26% month-on-month growth in send transaction volumes for its FNB Zimbabwe Money Transfer service. With good customer feedback and over 66% repeat usage, the service is showing solid growth.

Although the World Bank estimated that around USD 220m was remitted to Mozambique from across the world in 2012, money transfer services to the country are not as developed as between other countries, resulting in people relying on informal channels such as taxis and friends or family. Informal charges can be up to 20% of the remitted value.

“After Zimbabwe, Mozambique, as a SADC neighbour, seemed to be the next logical step to take the service,” says van der Plas. “A service that allows for instant, affordable money transfer and is more secure than informal channels, should be well received.”

FinMark 2012 estimates that 486 840 Mozambicans live and work in South Africa sending around R1.6 billion annually back to their home country.

“In Zimbabwe we partnered with the retailer OK, however, in Mozambique, the presence of FNB in country gives us the opportunity to use our own infrastructure,” says van der Plas.

FNB Mozambique has 15 branches and the money transfer service will be available in all branches, from Nampula in the north, to Maputo in the south.

“With so many Mozambicans reliant on receiving money from their family members who work in South Africa, the ease and convenience that the introduction of this Money Transfer service offers, will make the lives of our customers easier,” says Graca Pereira, CEO, FNB Mozambique.

The FNB Mozambique Money Transfer Service is based on a tiered pricing structure. Sending R1000 will only cost R45, which is 4.5% of the value of the remittance. Recipients don’t need to be preregistered but must be residents of Mozambique and hold a formal Mozambican identity document.

“FNB Cellphone Banking and Online Banking allow senders to transfer Mozambican Meticais to Mozambique, instantly, wherever they are. It is in line with the bank’s strategy to increase service options on our various digital channels,” says van der Plas.

In order to use the service, senders must have a qualifying FNB account and be registered for inContact and Cellphone Banking or Online Banking. Senders can send up to R1 500 a day on Cellphone Banking and up to R3 000 a day on Online Banking, or R10 000 a month to Mozambique.

*Tiered pricing guide

TierFee
R100 – R1 000R 45
R1 001 – R2 000R 70
R2 001 – R3 000R 105

Steps for Mozambique Money Transfer (Cellphone Banking)

  • Dial *120*321#
  • Select ‘Send Money’
  • Select ‘Mozambique’
  • Select the account you wish to Send Money from
  • Key in the Recipient’s cellphone number
  • Key in the 4 digit (numbers only) transfer code – this can be any 4 numbers that you wish to select
  • Enter the amount in ZAR you wish to send
  • Confirm that all is correct (make sure you have entered the correct cellphone number and transfer amount) and that you accept the Terms of Use
  • An SMS or email is sent to the sender who communicates to the recipient. Once the money is withdrawn the sender will receive an SMS or email notification that the money has been collected. If not collected within 14 days the money is reversed into the sender’s account.

Steps for Mozambique Money Transfer (Online Banking)

  • Log into FNB Online Banking
  • Select the ‘Send Money’ tab
  • Select ‘To Mozambique’
  • Enter the Recipients details: Recipients Mozambique cellphone number, 4 digit transfer code (numbers only) and the amount in ZAR/ MZN you want to send
  • Accept the Terms of Use to confirm
  • Select the account you wish to Send Money from
  • Confirm that all is correct (make sure you have entered the correct cellphone number and transfer amount) and that you accept the Terms of Use
  • Enter your confirmation One Time PIN (OTP) received via SMS or email
  • An SMS or email is sent to the sender who communicates to the recipient. Once the money is withdrawn the sender will receive an SMS or email notification that the money has been collected. If not collected within 14 days the money is reversed into the sender’s account.