It has been reported that Xbox One, Xbox One S, and Xbox One X consoles are crashing on startup. After booting up and displaying the green Xbox logo, users are said to be receiving a black screen. It turns out that Microsoft knows of the issue too with the official support account on Twitter stating it is “aware of reports of Xbox One console startup, title update and sign-in errors.” This was followed by Microsoft employees claiming that the company identified the online service responsible for the black screen crash.

Brad Rosetti who works on Microsoft’s Xbox Preview Program, tweeted “Xbox One Users – we have identified the service causing the black screens and working on rolling back the service change – please be patient.” Xbox Vice President Mike Ybarra also confirmed it a “deployment error” with the Xbox Live service.

While it’s great that Microsoft was able to identify the issue and claims to have fixed it with lightning speed, we’d recommend keeping your Xbox One offline for now. It’s disturbing that a change to the Xbox Live service could result in consoles failing to switch on and operate as they should.