We managed to catch up with Product Marketing Director of Huawei Consumer Business Group South Africa, Akhram Mohamed, to speak about the Mate 10 series and this is how it went down…
What will be the cost of the Huawei VIP Diamond service and how does it work?
The cost of the service is estimated to the value of 6000 ZAR. They can either take it to the service center or book in using the collection delivery service on our website or call center.
Can the service be renewed or purchased after the guarantee of the phone is over?
This service is only valid during the warranty period and cannot be extended.
Are there any new colours planned on either of the both devices for the future?
We will be looking into new colours depending on consumer and operator needs.
With the Huawei Diamond VIP Service, What is the free engraving service about?
You can have an image or text engraved on the back in your phone.
Are there any Huawei Mate 10 Pro specific accessories released? What are they?
We currently only have covers.
Are there any plans for a trade-in service? For example, returning Huawei Mate 10 Pro and paying an additional cost for the Mate 11 Pro when it does release?
Yes, we are the process of looking at our options regarding this service.
