In today’s fast-paced world most people are becoming more familiar with the joys of shopping online and getting a package delivered with a coveted fashion item or household groceries is becoming the norm. The convenience and lure of receiving something brand new by simply clicking a button also means that customers are beginning to expect low-admin service from their favourite brands.
Richard Chetty, Director of Services for Samsung South Africa, says, “We are well aware that the true experience of a brand happens when customer service exceeds expectations. This is why we’ve taken as much pain out of the process of getting a product or device repaired as possible.”
Launched in December last year, Samsung’s Mobile Repair Vans are on call for users, who can opt to have repairs done at their home or office. All it takes is a quick phone call to the service centre on 0860 726 7864 to have the issue assessed. Once that’s done, a service partner will be dispatched to do the repairs, which include device set-up, wireless connections, software upgrades and registration of new Samsung products.
People who buy premium products from Samsung stores or dealers also enjoy what’s known as Signature Service. This facility ensures the product is not only delivered and installed by a team of trained Samsung specialists, but the customer is trained on how to effectively use the product, whether it’s a TV, air conditioner or other household appliance.
“It’s not only our way of ensuring Samsung products are expertly installed, it’s also about giving our customers the ultimate user experience. While most products are simple to use, we can’t expect everyone to understand all the innovative features of a product immediately and we want to ensure that every interaction with a Samsung product is seamless and life-enhancing,” says Chetty.
This is just one of the many reasons that Samsung is fast becoming the world’s most loved brand.