Completely at Your Service

There is no doubt about it: one of South Africans’ biggest topics of discussion is the level of service they receive when they buy a sought-after product. Getting the right advice, after sale delivery and installation tends to be an area that can be troublesome. This is where the Samsung Signature Service makes a big difference. From the time of purchase, delivery to installation that new TV, fridge or washing machine is in the safest hands. Even the packaging can be taken away afterwards for recycling, so it feels as if your shiny new appliance was always a proud part of your home.

“As a premium brand, Samsung continually strives to offer its customers the best products and service. This commitment has been taken to an unsurpassed standard with our Signature Service, by providing a customised brand experience that engages with consumers from purchase, to aftersales and beyond, “says Nithia Pillay, Director Customer Service at Samsung South Africa.

The Samsung Signature Service is made available to customers on selected products*. These are customers who demand high-end products and an after sales service to match. This offering will ensure complete convenience, from a consultation on specific requirements in-store, right through to the completed installation.

Samsung Signature Service includes:

• A five-year (5) and a three (3) Signature Warranty.
• Free product delivery, *installation and connection within 70 km radius of point of purchase in selected areas.
• Removal of packaging.
• In-home training and registration.
• Dedicated Signature Series call centre with an after-care service facility for the duration of the warranty period, at no additional cost. The number is 080 726 7864.

This service provides a myriad of comforts to loyal customers, including an in-home installation service by a fully accredited technical team, who also advise on how to get the best from the Samsung product. The Samsung Signature Service gives customers the ultimate user experience which includes a helpful demonstration on the basics of operating the product to the innovative features they may not initially be aware of. It’s all there – delivery, installation and the know-how to make the most of your new purchase. Ultimately, it’s about making every interaction with a Samsung product seamless, effortless and completely rewarding. It’s about complete peace of mind.

*Products covered by Samsung Signature Service – Five (5) and Three (3) Warranty

*Terms and Conditions Apply