FNB branches to extend operating hours and open on Sundays

FNB has extend its operating hours at 202 of its branches in Gauteng as of 1 July 2015. With 58 branches located in malls to be open for business on Sundays.

“The decision to extend business hours at FNB branches is based on demand by our customers; we wanted to ensure we service them at times and locations that are convenient for them. As a start the extended hours and Sunday trading will be implemented only in Gauteng. While branch hours are being extended, our digital channels remain key platforms of banking and will be accessible at branches or remotely because they are central to FNB’s banking ecosystem. ” says Lee -Anne Van Zyl, CEO of FNB Points of Presence.

202 branches that will be operating over extended hours:

• 159 will operate from 08h00 – 17h30 (Monday – Friday) and 08h00 – 13h00 on Saturdays.
• 58 branches out of this group will operate on Sundays. These branches are located in malls around Gauteng.
• 43 will extend hours from 09h00 – 16h00 (Monday–Friday) and 08h00 – 13h00 on Saturdays
• The branch at Wits University will now operate from 09:h00 – 16:00 but will be closed on Sundays

According to studies conducted by FNB, there’s a dramatic decline in foot traffic in CBD locations on weekends while there’s a sharp increase in Malls.

The findings of the pilot in Gauteng and customers needs will be assessed at the end of a four month period before extended operating hours are rolled out to the rest of the country,” adds van Zyl

FNB expects footfall to increase at branches due to the extension of hours; however, the bank has conducted an impact assessment to determine the extent of visitors. Branches are adequately staffed and processes have been put in place to assist frontline staff in managing increased foot traffic. It is expected that footfall will increase during weekdays and on Sundays; a queue management system is in place to monitor and manage volumes.

“The branches that will operate on Sundays will not offer teller services; we will have staff on the ground to assist customers with their queries when using our digital platforms. Despite not having teller presence customers will still be able to conduct their banking as normal,” concludes Van Zyl

Detail hours and branches:

Hours per type:

The following 58 Malls will be open for Sunday Trading: