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FNB branches to extend operating hours and open on Sundays

FNB has extend its operating hours at 202 of its branches in Gauteng as of 1 July 2015. With 58 branches located in malls to be open for business on Sundays.


“The decision to extend business hours at FNB branches is based on demand by our customers; we wanted to ensure we service them at times and locations that are convenient for them. As a start the extended hours and Sunday trading will be implemented only in Gauteng. While branch hours are being extended, our digital channels remain key platforms of banking and will be accessible at branches or remotely because they are central to FNB’s banking ecosystem. ” says Lee -Anne Van Zyl, CEO of FNB Points of Presence.

202 branches that will be operating over extended hours:

  • 159 will operate from 08h00 – 17h30 (MondayFriday) and 08h00 – 13h00 on Saturdays.
  • 58 branches out of this group will operate on Sundays. These branches are located in malls around Gauteng.
  • 43 will extend hours from 09h00 – 16h00 (MondayFriday) and 08h00 – 13h00 on Saturdays
  • The branch at Wits University will now operate from 09:h00 – 16:00 but will be closed on Sundays

According to studies conducted by FNB, there’s a dramatic decline in foot traffic in CBD locations on weekends while there’s a sharp increase in Malls.

The findings of the pilot in Gauteng and customers needs will be assessed at the end of a four month period before extended operating hours are rolled out to the rest of the country,” adds van Zyl

FNB expects footfall to increase at branches due to the extension of hours; however, the bank has conducted an impact assessment to determine the extent of visitors. Branches are adequately staffed and processes have been put in place to assist frontline staff in managing increased foot traffic. It is expected that footfall will increase during weekdays and on Sundays; a queue management system is in place to monitor and manage volumes.

“The branches that will operate on Sundays will not offer teller services; we will have staff on the ground to assist customers with their queries when using our digital platforms. Despite not having teller presence customers will still be able to conduct their banking as normal,” concludes Van Zyl

Detail hours and branches:

Hours per type:

Branch Type Number Monday to Friday Saturday Sunday
Regional 55 08h00 – 17h30 08h00 – 13h00 09h00 – 13h00
Community 38 08h00 – 17h30 08h00 – 13h00 Closed
Neighbourhood 39 08h00 – 17h30 08h00 – 13h00 Closed
Industrial 3 09h00 – 16h00 08h00 – 13h00 Closed
CBD 67 09h00 – 16h00 08h00 – 13h00 Closed
Educational (Wits) 1 09h00 – 16h00 Closed Closed

The following 58 Malls will be open for Sunday Trading:

Gauteng South East Balfour Park
Gauteng South East Bedford Gardens
Gauteng North Tshwane Boulders
Gauteng South East Bracken City
Gauteng North Tshwane Brooklyn
Gauteng North JHB Bryanston
Gauteng North JHB Clearwater Mall – Sales & Service
Gauteng North JHB Cradlestone
Gauteng North JHB Cresta Centre
Gauteng North JHB Diepsloot
Gauteng North Tshwane dotFNB Centurion Mall
Gauteng North JHB dotFNB Cradlestone
Gauteng South East dotFNB Eastgate
Gauteng North JHB dotFNB Hyde Park
Gauteng North JHB dotFNB Nicolway
Gauteng South East East Rand Mall
Gauteng South East Eastgate
Gauteng South West Evaton Plaza
Gauteng North JHB Festival mall
Gauteng North Tshwane Forest Hill
Gauteng North JHB Fourways Mall
Gauteng South East Golden Walk
Gauteng North JHB Greenstone Branch
Gauteng South East Heidelberg Mall
Gauteng North Tshwane Irene
Gauteng South West Jabulani Mall
Gauteng North JHB Key West
Gauteng North JHB Killarney
Gauteng North Tshwane Kolonnade
Gauteng South East Lakeside Mall
Gauteng North Tshwane Lifestyle Centurion
Gauteng North Tshwane Lynnwood
Gauteng North Tshwane Mabopane
Gauteng South East Mall @ Carnival
Gauteng North Tshwane Mamelodi
Gauteng South West Maponya Mall
Gauteng North JHB Melrose Arch
Gauteng North Tshwane Menlyn Park
Gauteng South East Northmead Square
Gauteng North JHB Northgate
Gauteng South East Norwood Mall
Gauteng North JHB OR Tambo
Gauteng South West Park Central
Gauteng South East Primrose
Gauteng South West Protea Glen
Gauteng North JHB Randburg Square
Gauteng North JHB Sandton City
Gauteng South East Southgate
Gauteng North Tshwane Sunny Park
Gauteng South East Sunward Park
Gauteng South East The Glen
Gauteng North Tshwane The Reds
Gauteng South East Tsakane Mall
Gauteng South West Vaal Mall
Gauteng North Tshwane West End
Gauteng South West Westgate
Gauteng North Tshwane Woodlands Boulevard
Gauteng North JHB Woodmead


Lawrence Jugmohanhttp://www.digitalstreetsa.com
28 | ॐ | Durban, South Africa | Software Quality Speciaist at BET Software

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