FNB is expanding the nav» functionality on the FNB App by allowing customers to set and track their savings, health and fitness goals.
The new functionality is a continuation of the nav» journey which began in 2016 when FNB introduced nav» Home, followed by nav» Car and more recently, nav» Money. To date, the bank has helped put over 10 000 families in homes through nav» Home; nav» Car has 300 000 vehicles loaded while over 350 000 customers now use nav» Money for money management.
Raj Makanjee, CEO of FNB Retail says, “The use of a single platform to help customers with money management and wellness (health and fitness) is a first for a bank in SA. We are consistently improving the nav» functionality to help individual customers and families as they navigate life. In addition, we believe that goal-based solutions are central to encouraging customers on their journey.”
FNB is enhancing functionality on nav» Money by enabling customers to set and track Savings Goals. The process has been designed to calculate how much a customer needs to save for a goal, recommend a personalised savings solution and include the ability to track progress. Recently, the bank reported that some of its customers spend up to 25% of their income paying off interest on debt, indicating levels of indebtedness. The bank’s goal-based solution offers customers the option of 10 main Savings Goals categories, including: education, emergencies, travel, save to start a business as well as health and wellness – with over 50 different sub categories. Customers also have an option to create and name their own goal.
Customers can realise their travel aspirations by seamlessly and safely booking, paying for domestic and international flights on the FNB App, with savings of up to 40% in discounts from major airlines.
Among the new features announced by FNB is nav» Wellness, which helps customers setup and track their health and fitness journey on the FNB App. Firstly, the customer will fill-in a questionnaire to get insights into their wellness score before setting goals to improve their score. Secondly, there is a feature that allows customers to order prescription medicine from their nearest Dis-Chem, from within the FNB App, and get notified when it is ready for collection, no queues and no hassle. The bank has also negotiated attractive discounts with a number of health and wellness partners to help customers navigate their wellness journey with great savings. There are several permanent discounts, and a monthly deals section with exciting discounts that refresh monthly:
- VIVA Gyms: 40% off 12-month contract if paid in full up front;
- Body Tec: 35% off a 10-session contract and/or 75% off a trial voucher and eBucks are accepted;
- Life Day Spa: 20% off during the week with the convenience of using eBucks to pay for treatments;
- BOUNCE: 25% off for Bounce Fit/Students/Junior Jumpers/General Access and eBucks are accepted;
- DNAlysis: 35% off diet, health and sport genetic testing and accepts eBucks;
- Monthly Deals: Exciting discounts which change month to month. Current discounts from Fitchef, Faithful to Nature, Ucook, Life Day Spa, Bounce and Bodytec, with many more partners and deals coming soon.
nav» Chief Imagineer (CEO), Jolandé Duvenage says, “We all need a helping hand to navigate life. Our commitment is to play the role of a trusted partner to actively and sustainably support each of our customers on their journey. We understand that help is centered around the delivery of meaningful customer value, and these innovations confirm that we are committed to helping our customers navigate through all parts of their life journey.”