FNB Life has been awarded the Most Innovative Solution in financial services and recognised for Innovation in Customer Experience at the 2019 BAI Global Innovation Awards, a prestigious awards programme that unveils the most transformative solutions in the financial services industry worldwide.
The 2019 BAI Global Innovation Award winners represent the most distinctive, revolutionary solutions in the global financial services industry, and FNB Life was selected from hundreds of global nominations submitted for Innovation in customer experience around claims, as well as Most Innovative Solution in 2019 BAI Global Innovation.
Commenting on the accolade, Chief Executive of FNB Life, Lee Bromfield, says, “We are truly honoured to be recognised by a global programme such as the BAI for excellence in Innovation in Customer Claims and to be named the Most Innovative Solution in financial services in 2019. These awards continue to serve as proof-points of the lengths that FNB Life has gone through to create industry-leading insurance solutions and processes that cater for our customers.
These awards will be included in the list of accolades that we have collected since our inception in 2015. Among many, this includes our recent award for being named top life insurer for client satisfaction in South Africa by the South African Customer Satisfaction Index (SACsi), winning the internationally acclaimed Global EFMA-Accenture Innovation in Insurance Awards for digitising funeral insurance in 2016 and for the predictive mortality model in 2019 at the same awards.”
“As a BAI Global Innovation Awards winner, FNB Life is driving positive change in the industry,” said Debbie Bianucci, president and CEO of BAI. “BAI is pleased to recognise the dedication and innovation shown by all the winners to help solve some of the greatest challenges in financial services.”
Since its inception in 2011, the BAI Global Innovation Awards recognise industry leaders and showcase what leading financial services innovators in all regions of the world are doing to deliver new value to customers and employees, as well as improve efficiencies and profitability for their organisations.
“Our primary focus since inception has been on driving digitisation and taking a multi-channel approach to insurance, for both the benefit and convenience of our clients.
We remain highly committed to offering our clients great value and seamless experiences in relation to their insurance products and believe that the integration of our offerings into FNB’s industry leading digital capabilities has continued to give us a competitive advantage in both the local and global markets”, concludes Bromfield.