Apple has announced that few faulty Smart Battery Cases were sold last year for iPhone XS, iPhone XS Max and iPhone XR devices. These cases may be giving charging issues to buyers now, and if that is the problem, Apple will provide a free replacement to these users. Apple has launched the Smart Battery Case Replacement Program for iPhone XS, iPhone XS Max, and iPhone XR phones, and users can head to any authorised service provider to get it replaced free of charge.
Apple has stated that the affected Smart Battery Cases units were manufactured between January 2019 and October 2019. The company asserts that these affected units do not pose any safety threats, and may just not be functioning properly. As mentioned above, one of the many issues could be possible is that the battery case will not charge the phones at all or the case will only charge the phones intermittently when plugged into power, and the case may not charge itself or may only charge when the plugged into power. In any of these scenarios, Apple will replace the case for free, and affected users can head to an Apple Authorised Service Provider or make an appointment at an Apple Retail Store to get the Smart Battery Case replaced.
Apple notes that this replacement program covers only affected Smart Battery cases for two years after the first retail sale of the unit. The program doesn’t extend the standard warranty coverage of the Smart Battery Case, and the replacement or repair will be limited to the original country or region of purchase.