We live in a technology-driven era, that has replaced manual processing with intelligent machines and systems. Processes, tools, and information exchange have come a staple for development and the betterment of mankind; helping society to solve problems, reduce time, save lives, and tackle other dynamic challenges.
While electronic devices have existed for decades, and become an integral part of our lives, consumers are not quite there yet, when it comes to IT and technical know-how. With advances in technology and even more innovation in intelligent smart devices, it’s becoming more difficult, for society to keep up with the technological developments. Therefore, you need an expert to provide you with high-end IT solutions, that ensure that your business and personal activities, remain efficient.
Lenovo’s Premium Care services, offers hassle‑free solutions for all your technical support needs. With comprehensive support for hardware, peripherals and software, and direct access to expert technicians, you to get the best performance, from your device. Here are some reasons why you should consider Lenovo’s Premium Care services.
Advanced Support
All software, even in its most-perfect form, can frustrate you with technical issues. A simple glitch can lead to loss of productivity, downtime and cost you money. These are some of the common challenges that people are affected by, that can easily be solved.
Data storage and management are of utmost significance, for people and business. With advanced IT support you not only have the opportunity to seamlessly manage your data, but you can also avoid the possibility of losing files, virus infections, and cyber threats, amongst others.
“We offer tech support with a Premier difference. You can get a direct line to our most elite technicians, who listen first, and then deliver advanced troubleshooting – without scripts. Our technical support team is measured on first-time fixes, so they’re committed to prompt and accurate resolution,” says Yugen Naidoo, Country Manager Southern Africa.
Insightful Consultations
Trying to figure out the best IT solutions for yourself, or business, can feel like an impossible and overwhelming task. An IT provider can give you advice that’s tailor-made for your needs and explain things in a simple way.
You can equip yourself technical-know-how, to better operate on your laptop. This is possible with Lenovo’s Premium Care services, that is distinct from other standard customer services. It offers business hours availability, next business day onsite repairs, ‘getting started’ and ‘how-to’ assistance for your hardware and software needs.
In extension, this offer comes with a preventative annual PC Health Check that enables you to identify issues before they become destructive.
Customer and SMB Centric
Lenovo’s Premium Care is suited for people who have basic or limited IT knowledge, heavily depend on their hardware for professional activities, are sensitive to differentiated and premium offers, or have purchased or purchasing high end hardware.
Similarly, if you are a small to medium businesses that is looking for solutions that increase productivity and mitigate downtime, have IT staff overloaded by PC troubleshooting, or do not have outsourced support services, you can empower your team and accelerate business operations with Lenovo’s Premium Care service.
Get Premium Care Today
To enjoy the benefits of Lenovo’s Premium Care, you can select the option as an add-on service for new devices at lenovo.com or ask your sales representative to attach it, during an in-store purchase. If you have already purchased a device, and want to add Premium Care, you can visit the same website and check Lenovo’s Warranty Lookup option or buy it through physical activation cards in partner stores.
“Lenovo’s Premium Care service ensures that you enjoy the consistency, accountability, and visibility you deserve. And thanks to next-business-day repair service and prioritized parts access, you’ll keep system downtime and productivity interruptions to an absolute minimum,” adds Naidoo.
Advanced Technicians can be reached through a dedicated phone number, available only for Premium Care customers. To have issues solved, you can contact the technicians via chat, email, or access the e-support site, where your device will be automatically recognized as registered for Premium Care.
