Since the start of lockdown, Telkom has stepped up for its customers reaffirmed its commitment to leave no man behind by providing access to affordable broadband connectivity.
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In addition, the leading telecommunications provider in South Africa announced that from 01 May 2020 to 31 July 2020, Telkom qualifying Fibre and DSL Internet customers will realize improved network experience as Telkom doubles access speeds free of charge. This additional bandwidth is to provide uninterrupted online connectivity and support already existing Telkom Internet broadband customers who are at home using internet connectivity more than ever during the nationwide lockdown.
“We want to ensure that our customers get to enjoy high speed connectivity allowing them to study online, continue doing productive work, game and stream content to keep themselves and their families entertained during this lockdown” says, Serame Taukobong, CEO Telkom Consumer.
Telkom has also removed the Fair Usage Policies (FUP) from uncapped products.” This means no more throttling of subscriber throughput when specific data thresholds are reached,” Taukobong continued.
Now with the improved speeds, customers will be able to do more of what they do online faster at no additional cost during this period. They will also get to connect more devices simultaneously at home and still have continuous connectivity.
Entry-level and lower-end package speeds will be significantly improved.
- On Fibre, 10Mbps, 20Mbps and 40Mbps lines will be upgraded to 20Mbps, 40Mbps and 100Mbps respectively. That is double the speed for FREE.
- 100Mbps and 200Mbps lines will remain unchanged.
- On copper, qualifying 1Mbps, 2Mbps, 4Mbps and 8Mbps lines will be upgraded to 10Mbps, subject to network and distance limitations.
- Services unable to achieve 10Mbps will be excluded from the upgrade.
- Existing DSL 10Mbps, 20Mbps and 40Mbps copper lines will remain unchanged.